What happens when your brand ambassador goes rogue?
Sponsorship arrangements can increase brand awareness and deliver a great return on investment for corporate sponsors. However, unsavoury behaviour by a brand ambassador can quickly tarnish the reputations of the brands which they represent.
We’ve all read the headlines. A brand ambassador engages in scandalous behaviour and the corporate sponsors they represent are quick to terminate their Sponsorship Agreements. But how do they do it? And what do you need to include in your Branding and Sponsorship Agreements to ensure that your brand is protected?
Here are our top three tips:
Social behaviour clauses are important
While you likely don’t want the right to regulate your ambassador’s private conduct, it’s important that you are able to quickly terminate the Agreement, without penalty, if things go astray. In the event that your ambassador engages in any behaviour that is illegal, or which you consider could bring the reputation of your business, your brand, or your products (or the ambassador themselves!) into disrepute, you need to be able to respond quickly.
Protect the legitimacy of your message
Depending on the types of goods and services you require an ambassador to represent, you should consider whether your Agreement needs to restrict the ambassador from using the products or services of a competing brand in public.
You should be cautious of Agreements which require you to make payment to the ambassador up front and in full. Part payments during the term of the Sponsorship Agreement mean that if your relationship with a brand ambassador breaks down, or if the ambassador fails to perform their obligations under the Agreement, you won’t need to pay the full sponsorship amount. You should also consider including claw back provisions in your Sponsorship Agreement, which allow you to reclaim the fees that you have paid to the ambassador if the Agreement is terminated for poor behaviour.
Need assistance with a branding or sponsorship agreement? Kalus Kenny Intelex can help.